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+604-537 7493 / +603-2770 8797
customerservice@vaps.my






T & C

Order Confirm
You will receive our confirmation call within 24 hours after order made. If not, please don't hesitate to contact us by call or email.
We will confirm with your order prior to printing. Please note that price listed upon check-out is not including postage/delivery. You will be provided a Performa invoice, final invoice will be given by our customer service with delivery charges. Product will only be shipped upon payment of delivery charges.

Amendments
You may do amendments after confirmation prior to printing, however if the amendments are done in such a way that the price reduces, no refunds will be given. If there will be a change of pricing, a new invoice will be issued and payment must be made prior to printing. We reserve the rights weather to accept or reject the particular changes request.

Please note that there might be a slight variation on the final product, however we will not be responsible if the quality of printing is not as you aspect if our specifications are not met. Please note that the images displayed might be different that your actual product.

PLEASE DOWNLOAD AND READ OUR GENERAL GUIDELINES AT OUR ‘TEMPLATES AND GUIDES’ SECTION. WE SHALL ASSUME THAT THE CUSTOMER HAD UNDERSTAND AND ACCEPTED THE TERMS AND CONDITIONS LISTED AT THE GENERAL GUIDELINE UPON CHECK OUT.

Copyright infringement Policy

By using our service, you are representing that you have the scenery right to lawfully use the copy, design, and image in your order without infringing the ineffectual property rights of third parties. We shall not be responsible to any infringement of intellectual property rights of third parties committed by you. You agree to indemnity and hold us harmless from any claim and demand arising out of any infringement of intellectual property rights of third parties, including reasonable legal fees, made by any third party due to arising out of your documents/materials printed through our services.

Please note that Value Added Printing Solutions Industries S/D nor Shan Art Printing (M) S/D do not hold any rights on the images displayed or the text used in this website. All images are for illustration purposes only.

Cancellation of Order
Your order will be cancelled when :
a) We cannot get your confirmation.
b) We do not receive your payment or payment proof within 48 hours after order made.

Exchange
Items sold are not exchangeable.

Lead time
7 - 10 working days for completion of product after confirmation of artwork by customer, an additional of 5 days upon completion of payment based on final invoice for shipping.

Delivery
Free delivery service only Penang area.

Upon completion of product, our customer service will contact you and provide with options on delivery. A delivery order will be provided and a final invoice will be provided.  Delivery will be done after completion of payment based on the invoice.

Self pick-up options are also available.

Privacy Policy
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by Ipay88 (www.ipay88.com).

The personal information we collect may include your:
  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.

 


 
CONTACT
VALUE ADDED PRINTING SOLUTIONS INDUSTRIES SDN. BHD. 202101022711 (1423011-M)
(A division of Shan Art Printing (M) Sdn. Bhd. (393487-K))

HEADQUARTERS & FACTORY:   461A, Jalan Permatang Rawa, Bandar Perda, 14000 Bukit Mertajam, Penang, Malaysia.

KLANG VALLEY REGIONAL OFFICE:   L15, BO1-B, Menara 2, KL Eco City, No 3 Jalan Bangsar, 59200 Kuala Lumpur, Malaysia.

  +604-5377493 / +603-2770 8797

  customerservice@vaps.my

 
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